Old Raven House Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds43
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2020-01-21
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth70
- Compassion & dignity70
- Cleanliness68
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2020-01-21
Is this home safe?
Is the care effective?
The Effective domain — covering training, care planning, healthcare access, and nutrition — is rated Good. The home specialises in dementia, which implies a baseline expectation of dementia-specific knowledge among staff. Both ratings (Effective and the broader improvement trend) suggest care planning and health monitoring met inspection standards. No specific detail about GP access, medication reviews, or the content of dementia training is available in the published summary. Food quality and dietary management, which fall partly under this domain, are not described.Is this home caring?
The Caring domain is rated Good, covering staff warmth, dignity, respect, and support for independence. This is the domain families care about most — staff warmth alone accounts for 57.3% of positive family reviews in DCC data. The published inspection summary does not include direct quotes from residents or relatives, or specific observations of staff interactions, which limits the confidence with which we can describe what 'caring' looks like in practice at this home. The improvement from Requires Improvement suggests any concerns in this area have been addressed, but the specific changes made are not documented in the available text.Is the home responsive?
The Responsive domain — covering activities, individual engagement, and how the home adapts to changing needs — is rated Good. The home's dementia specialism implies some awareness of tailored engagement needs, but no specific activity programme details, examples of individual activities, or descriptions of how the home supports residents who cannot join group sessions are available in the published inspection text. End-of-life planning and complaints handling also fall under this domain and are not described in the available summary.Is the home well-led?
The Well-led domain is rated Good, and named managers are in post — both a registered manager (Mrs Anne Turner) and a nominated individual. The improvement from Requires Improvement to Good across all domains is the strongest evidence available for the quality of leadership: something went wrong, it was identified, and it was corrected. What is not available in the published summary is detail about management visibility, staff culture, how concerns are handled, or whether families feel included in the home's governance. The inspection was carried out in December 2019, and conditions may have changed since.
Source: CQC inspection report →
What the evidence base says
The team at Old Raven House specializes in caring for older adults living with dementia. They support residents who need help with daily activities and medication management. Staff here work with residents who may have struggled with medication or personal care at home. They create structured days with dancing, arts and crafts, and gardening that help people stay engaged and connected. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Old Raven House has improved from Requires Improvement to a full Good rating across all five domains — a meaningful turnaround — but the inspection summary available is brief, meaning most scores reflect confirmed direction of travel rather than rich specific evidence.
Homes in South East typically score 68–82.Worth a visit
Old Raven House in Hook is a 43-bed residential home specialising in dementia and care for adults over 65. Inspected on 30 December 2019, it received a Good rating across all five domains — Safe, Effective, Caring, Responsive and Well-led. Crucially, this represents a genuine improvement from a previous Requires Improvement rating, which tells you the leadership identified what was wrong and fixed it. That trajectory matters: a home moving in the right direction, with named managers in post, is a more reassuring sign than a home that has always coasted. The honest limitation here is that the publicly available inspection text for this home is very brief, meaning this report is working from domain ratings rather than the rich detail — staff observations, resident quotes, specific examples — that would normally allow a fuller picture. The Family Score of 72 reflects that confirmed improvement and a clean set of Good ratings, tempered by the absence of specific evidence. Before visiting, prepare focused questions: ask how many permanent staff work the night shift and how often agency staff are used; ask to see a sample activities schedule and how it is adapted for residents who cannot join groups; and find out how frequently care plans are reviewed and whether families are invited to contribute. On your visit, watch how staff respond when your parent seems unsettled — that unscripted moment will tell you more than any rating.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Old Raven House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Old Raven House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dementia care means better sleep and brighter days
Old Raven House – Expert Care in Hook
When you're watching someone you love struggle with dementia, finding the right support feels overwhelming. Old Raven House in Hook offers specialized dementia care for people over 65, with staff who understand how to help residents feel settled and engaged. Families describe seeing their loved ones sleeping peacefully through the night and joining in with activities they'd stopped doing at home.
Who they care for
The team at Old Raven House specializes in caring for older adults living with dementia. They support residents who need help with daily activities and medication management.
Staff here work with residents who may have struggled with medication or personal care at home. They create structured days with dancing, arts and crafts, and gardening that help people stay engaged and connected.
“If you'd like to learn more about their approach to dementia care, visiting Old Raven House could help you picture how it might work for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Old Raven House has improved from Requires Improvement to a full Good rating across all five domains — a meaningful turnaround — but the inspection summary available is brief, meaning most scores reflect confirmed direction of travel rather than rich specific evidence.
Homes in South East typically score 68–82.Worth a visit
Old Raven House in Hook is a 43-bed residential home specialising in dementia and care for adults over 65. Inspected on 30 December 2019, it received a Good rating across all five domains — Safe, Effective, Caring, Responsive and Well-led. Crucially, this represents a genuine improvement from a previous Requires Improvement rating, which tells you the leadership identified what was wrong and fixed it. That trajectory matters: a home moving in the right direction, with named managers in post, is a more reassuring sign than a home that has always coasted. The honest limitation here is that the publicly available inspection text for this home is very brief, meaning this report is working from domain ratings rather than the rich detail — staff observations, resident quotes, specific examples — that would normally allow a fuller picture. The Family Score of 72 reflects that confirmed improvement and a clean set of Good ratings, tempered by the absence of specific evidence. Before visiting, prepare focused questions: ask how many permanent staff work the night shift and how often agency staff are used; ask to see a sample activities schedule and how it is adapted for residents who cannot join groups; and find out how frequently care plans are reviewed and whether families are invited to contribute. On your visit, watch how staff respond when your parent seems unsettled — that unscripted moment will tell you more than any rating.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Old Raven House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Old Raven House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dementia care means better sleep and brighter days
Old Raven House – Expert Care in Hook
When you're watching someone you love struggle with dementia, finding the right support feels overwhelming. Old Raven House in Hook offers specialized dementia care for people over 65, with staff who understand how to help residents feel settled and engaged. Families describe seeing their loved ones sleeping peacefully through the night and joining in with activities they'd stopped doing at home.
Who they care for
The team at Old Raven House specializes in caring for older adults living with dementia. They support residents who need help with daily activities and medication management.
Staff here work with residents who may have struggled with medication or personal care at home. They create structured days with dancing, arts and crafts, and gardening that help people stay engaged and connected.
“If you'd like to learn more about their approach to dementia care, visiting Old Raven House could help you picture how it might work for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
